Certification Process
Grievance Redressal & Complaint Procedure
Complaint Procedure
Policy for Complaints
CGCERT has a clear policy for dealing with complaints and disputes. These may relate to criticism of an operator certified by CGCERT or other relevant subjects.
Lodging a Complaint
The complainant may lodge his/her complaint directly to CGCERT through the official website or by letter. The complaint must include evidence supporting the allegations or non-compliances with applicable standards.
Confidentiality & Outcome
The complainant will be informed of the general outcome of the complaint. This communication will be made in a way that does not prejudice the confidentiality of the party concerned.
CGCERT Raipur | NPOP/NAB/0018
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